Return & Refund Policy

Eligibility

Each product page shows whether it can be returned. Damaged, wrong, missing or defective items can always be reported.

How to request

Open a request from your order page with the reason, a description and photo or video evidence.

Time limits (stated separately)

• Request window after delivery: 7 days
• Seller response window: 3 days
• Inspection window after the return arrives: 5 days
• Payment provider processing time: set by the provider

Return shipping

The seller pays when the item is wrong, damaged, defective or not as described. You pay for eligible change-of-mind returns.

Refunds

Refunds go only to the original payment method. If an advance-paid order is cancelled for non-availability or not delivered by the deadline, you receive a full refund within 10 days. Refunds are processed manually through our payment provider.

Digital items

Non-delivery and failed activation are always refundable.